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Refund Policy

Last Updated: April 28, 2026

1. Scope

This refund policy applies to all top-up purchases made on aicodewith.com (hereinafter referred to as "the Platform").

2. Refund Conditions

2.1 Eligible for Refund

  • Unused balance in your account may be refunded within 90 days of the original top-up date
  • Abnormal charges caused by platform technical failures (no time limit)

2.2 Refund Calculation

Refund Amount = Unused Balance - Service Fee (5%) - Consumed Bonus Credits

Details:

  • Service Fee: A 5% service fee will be deducted from the original top-up amount
  • Bonus Credits: If bonus credits received during top-up have been partially or fully consumed, the corresponding amount will be deducted from the refund
  • Used credits are non-refundable

2.3 Refund Example

A user tops up $100 and receives a $20 bonus, totaling $120 in credits. They used $50 (including all $20 of bonus credits).

Refund Amount = (100 - 30) × (1 - 5%) = 70 × 0.95 = $66.50

The remaining actual top-up balance is $70 (100 - 30 used), and after deducting the 5% service fee, $66.50 is refunded.

3. Refund Process

  1. Send a refund request to [email protected] with your registered email address and account information
  2. We will review and respond within 3 business days
  3. Once approved, the refund will be returned via the original payment method within 5-10 business days

4. Non-refundable Cases

  • Consumed API call credits
  • Accounts banned for violating the Terms of Service
  • Account balance below the minimum refund amount ($10)
  • Refund requests submitted more than 90 days after the original top-up date (except for platform technical failures)

5. Special Circumstances

If all services become unavailable due to Platform issues (i.e., all API channels and models are non-functional, not just temporary interruptions of individual low-cost channels or specific models) for more than 24 consecutive hours, you may apply for a full refund without the service fee limitation or the 90-day time restriction.

Temporary unavailability of certain channels or models due to upstream provider issues does not fall under this provision.

6. Contact Us

For refund-related questions, please contact: